At Metro, we won’t leave you behind. We stand behind the quality of all our products. All warranty repairs are completed at no cost to you. The buyer is responsible for the cost of shipping to Metro.
Metro will repair or replace any stainless steel jewelry that breaks due to normal wear. This may include but is not limited to a broken link, connector, or clasp. Scratches, scuffs, and other aesthetic damages are not covered by this warranty.
All jewelry sold by Metro will be repaired or replaced at our discretion. For all warranty claims, you must send the piece back to Metro along with the original purchase receipt. A tracking number must be provided to [email protected] to confirm receipt of a Lifetime Warranty claim. The Lifetime Warranty only covers one repair and/or replacement. The warranty does not cover damage to jewelry other than what is considered normal wear. Lost jewelry is not covered by the warranty. In order for Metro to honor this warranty, identifiable pieces of the jewelry must be provided. This warranty is only valid for jewelry purchased from Metro. Metro is under no obligation to honor this warranty for pieces it determines it did not manufacture or sell. Any repair or service provided by a third party other than Metro will void this warranty.
Contact us at [email protected] for more information.