FAQ

Shopping

Who are you buying for? What style or color do they like? That kind of stuff. Make sure the size is right, too.

It’s pretty strong.

20 inches. But if you don’t know inches offhand, see a visual diagram here.

It’s a coating that makes jewelry more durable and gives it its color. Ion plating can have a glossy or matte finish.

Yeah. Read our descriptions, see if anything sounds good. We also send emails to our newsletter list and post on social media. Maybe seeing our stuff in different locations will make things easier.

If you’re still not sure, reach out to our support team.

Not yet. We’ll let you know.

No. You can if you want to, though.

Metro is for men’s jewelry. Lavari is for women’s. Body by Lavari is for body jewelry. Lavari Outlet offers Lavari products at low prices. Our thing is all about making shopping easier. Now you know where you can go.

Ordering

Yeah. It may add additional charges.

Join our mailing list or follow us and social media and find out.

You’re going to do best by reaching out to us right away. If your order hasn’t been shipped yet, we have a better chance of making a change before something gets sent out that’s not exactly what you wanted.

Shipping

No, we offer free shipping on all purchases. All orders over $50 are eligible for free USPS Priority Shipping, so you can get your jewelry even quicker.

You should receive tracking information for your purchase in the email you entered at checkout. Sign up with an email you check regularly so you can see the emails we send you. If you don’t receive tracking information, reach out to our customer support team.

Start by checking the tracking information in your email so you can know when to expect your new piece of jewelry. If something goes wrong, you can reach out to our customer support team so we can help you get what you’re waiting for.

Customer Service

Our regular customer service is available from 9:00 AM to 5:00 PM, Mondays through Thursdays and 9:00 AM to 2:00 PM on Fridays at (347) 201-0920 or via chat. For after-hours assistance, email us at [email protected] We’ll respond to all questions within 1 business day. During the holiday season (Black Friday through Christmas Day) response times may be delayed due to high volume.

Metro offers a 30-day money-back return policy on all items, unless specifically excluded. Reach out to our support team within 30 days and check out our returns & exchanges page so we can get the process started.

Yeah. Check out our warranty page for details about your lifetime warranty and any other questions you have.

No. We might do a pop-up shop at some point. We’ll keep you posted.

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