Lifetime Warranty

Purchase today to get full coverage on your order for LIFE!

Our Lifetime Warranty covers everything that our 3 Year Manufacturer’s Warranty covers for the lifetime of your product. A lifetime Warranty policy can only be purchased within 30 days of your order date. Lifetime Warranties purchased after the 30 days will be refunded to you. Lifetime warranty is a one time purchase.

Policy Documents

Digital Information Packet detailing your itemized warranty coverage.¹

Coverage Lock In

As long as you have your digital information packet your coverage is locked in to our policy at date of purchase.²

Free Gift

As a token of our appreciation you’ll receive a $10 gift card three months after purchase.³

Automatic Registration

We’ll automatically match your Lifetime Warranty purchase to your order. If we have any questions we’ll reeach out.

The Fine Print

Please allow 3-5 business days for delivery for delivery of digital information packet. Policy becomes active on date of purchase, not date of delivery.
Without the digital information packet or policy number your coverage will be subject to the warranty policy at time of claim submission.
$10 Gift card will be sent on you 3 months after date of purchase. No cash value. Only valid on http://www.metro-jewelry.com/.

Review the terms and conditions of our three-year warranty here

Disclaimers

This policy covers your warranty agreement with us. All prior representations and agreements, except fraudulent misrepresentations are excluded to the extent permitted by law.
By purchasing or obtaining our products you are deemed to be bound by all the terms in this warranty policy. This extends to anyone who is claiming or will claim a warranty.
The warranty policy is subject to the rules and terms set by Metro Jewelry. It can be changed, deleted, or amended at any time without any warning. The final decision for all warranty-related matters rests upon the Metro Jewelry.
If any term of our Warranty is illegal or unenforceable in any jurisdiction, the legality or enforceability of the remaining terms will not be affected or impaired.

FREQUENTLY ASKED QUESTIONS

What does the Lifetime Warranty Cover?
What doesn't the Lifetime Warranty Cover?
How does the Lifetime Warranty Differ from the Standard Warranty?
Our Lifetime Warranty covers everything in our 3-year manufacturer’s warranty covers plus:
- Policy documents outlining your lifetime coverage
- Coverage lock in. As long as you have your policy document your coverage is locked in to our policies at the time of purchase.
- Automatic Registration – no need to register your products separately. We got you covered.
- Free gift: You’ll get a $10 credit to our site to use on a future purchase.
How do I File a Claim?
What if my Jewelry’s Breaks?

(How to file a claim)

Step 1

File a claim online or email us at [email protected].

Step 2

We may ask you to return the product. If we do, we’ll send you a shipping lable.

Step 3

Within a week of receiving your claim we will let you know if we are repairing or receiving your item. Tracking information will be provided!

The Details

(How to file a claim)

File a claim online or email us at [email protected] with the subject line Warranty Claim. Be sure to include your order number, any details, and pictures of the product in your initial email. If emailing us from an email address different from the one in your order please include that email address in the body of the email.

Once we reviewed your claim we may need you to send the item to us. We will provide you with a claim number and a shipping label. We recommend using the original product packaging if available to send the item back to us. Items sent to us in improper packaging may be damaged in transit. We are not responsible for damage in transit.

If you choose to use your own shipping method we are unable to reimburse the cost of shipping the item to us.

We are not responsible for items shipped without a tracking number or for damage to items that are improperly packed.

We will contact you within one week of receiving the item to let you know if we are repairing or replacing your item and will provide you with a timeline for when you can expect your repair or replacement to be sent to you.

Step 1 of 3

Lifetime Warranty(Required)

Price:

Order Number(Required)

Enter the order number provided in your order confirmation email. If there is more than one item in your order please enter the item name or product number. One item per registration.

Marketplace(Required)

Product ID

If your order has more than one item please enter the product idea (SKU) of the item you are registering for the Lifetime Warranty

Billing Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Total

Credit Card

Card Details

Cardholder Name

Free Shipping
On All Orders

Free Returns and Exchanges

Woman
Owned

1+ Million Happy Customers

100% Satisfaction Guaranteed

Your Information
is Secure

Free Shipping
On All Orders

Free Returns and Exchanges

Woman
Owned

1+ Million Happy Customers

100% Satisfaction Guaranteed

Your Information
is Secure

Proud Sponsor of

Metro Jewelry is proud to stand with Jewelers for Children.

Jewelers for Children has donated more than $60 million to programs to enhance the lives of children. Every purchase at Metro Jewelry will help contribute to Jewelers for Children’s mission to support as many children in need as possible.

SHOP FOR GOOD